Please use this identifier to cite or link to this item: https://dora.health.qld.gov.au/qldresearchjspui/handle/1/5135
Title: Exploring the role of nurses in after-hours telephone services in regional areas; A scoping review
Authors: Baldwin, Adele
Willis, Eileen
Harvey, Clare
Lang, Melanie
Hegney, Desley
Heard, David 
Heritage, Brody
Claes, Jamin 
Patterson, Denise
Curnow, Venessa
Issue Date: 2020
Source: Baldwin, A., Willis, E., Harvey, C., Lang, M., Hegney, D., Heard, D., Heritage, B., Claes, J., Patterson, D., & Curnow, V. (2020). Exploring the role of nurses in after-hours telephone services in regional areas; A scoping review. PloS one, 15(8), e0237306. https://doi.org/10.1371/journal.pone.0237306
Journal: PloS one
Abstract: The management of patients who need chronic and complex care is a focus of attention internationally, brought about by an increase in chronic conditions, requiring significantly more care over longer periods of time. The increase in chronic conditions has placed pressure on health services, financially and physically, bringing about changes in the way care is delivered, with hospital avoidance and home-based care encouraged. In this environment, nurses play an important role in co-ordinating care across services. This review formed one part of a funded project that explored the nurse navigator role within a proposed 24-hour telephone-call service in one regional area that has a diverse population in terms of cultural identity and geographical location in relation to service access.
Description: Cairns & Hinterland Hospital and Health Service (CHHHS) affiliated authors: Jamin Claes, Denise Patterson
DOI: 10.1371/journal.pone.0237306
Type: Article
Appears in Sites:Cairns & Hinterland HHS Publications

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