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Title: The point-of-referral barrier--a factor in the success of telehealth
Authors: Smith, A C
Isles, A
McCrossin, R
Van der Westhuyzen, J
Williams, M
Woollett, H
Wootton, R
Issue Date: 2001
Source: Smith, A., Isles, A., McCrossin, R., Van der Westhuyzen, J., Williams, M., Woollett, H., & Wootton, R. (2001). The point-of-referral barrier - a factor in the success of telehealth. JOURNAL OF TELEMEDICINE AND TELECARE, 7, 75–78.
Journal: Journal of telemedicine and telecare
Abstract: A feasibility study was carried out to test the hypothesis that, for an effective telehealth service, a full-time coordinator is required to act as a single point of contact for consultation requests. By shifting the responsibility for telepaediatrics from the referrer to the provider, the telehealth process becomes equally (or more) attractive as the conventional alternative. Preliminary results showed that, within six months, telepaediatric activity increased to an average of 8 h per month. Not only did certain health services become more accessible to children and their families in remote areas of Queensland, but significant savings were also made. At least 12 patient transfers were avoided to and from the tertiary facility, with an estimated minimum saving of $18,000 to the health-care provider.
DOI: 10.1258/1357633011937227
Keywords: telehealth
Type: Article
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